UPDATED:Great customer service. They contacted us to make sure the item had been delivered and when they heard we had a problem the offered to replace - which was not necessary.Original:Problem in production that would not allow the bar/product to be assembled. We used a Dremel tool to file off the metal left behind on the factory punch so that the bar would fit together and lock in place- not a big deal for us, it is probably a one off error, but might be a problem for someone that does not have the tool to fix it. Works well, will have to see how long it holds up; we appreciate the variety of bands. It is nice to add to the home work out routine. Everything needed came in package including a small bag to store the bands when they are not in use.
